Logging in to the System

If you have a valid user ID and password, you can access the Application Login page to log in to the system. The pages you can access once you successfully log in to the system are based on your assigned security roles.

Password Creation Rules

The system prompts you to change your password:

 

 

Passwords must meet the following requirements:

 

 

An example of a valid password is abcDef9. Do NOT use this example as your password.

Security

The system prompts you to establish a security question and answer the first time you log in after your User account is set up. The system uses your security question and answer to verify your identity if you forget your Password and you attempt to retrieve it or your User account is locked and you request it be unlocked.

Account Locks

The system locks your User account if:

 

 

System Administrators can also lock your User account. If your User account is locked, contact your System Administrator.

 

When you call to have your account unlocked, the System Administrator will ask you the security question associated to your account. If your verbal response matches the answer associated to your account, the system will assign you a temporary password and send you an email message containing a link to the temporary password. You must log in with the temporary password within seven days of receipt and then change it or the password will expire and you will have to obtain a new temporary password.

Tasks

To log in to the system:

 

Note: Required fields are indicated by an asterisk * to the right of the label and must be completed.

 

  1. Perform one of the following:

 

To...

Then...

Access the page from the left navigation menu...

Click the user login link in the left navigation menu.

 

The Registered User Login page is displayed.

Access the page from the menu bar...

Click the user login tab in the menu bar.

 

The Registered User Login page is displayed.

 

  1. Type your User name in the user name field.

 

  1. Type your password in the password field. Note icon As you type your PIN, periods are displayed instead of the typed characters.

 

  1. Click the login button.

 

If...

Then...

The information is valid and it's not your first time logging in after your account was set up and your password is not expired...

The Administrator Home page is displayed. Note icon The system logs you out of the application after a 60 minute period of inactivity.

 

 

The information is invalid...

The system displays an error message. Enter a valid User name and password or contact your System Administrator for assistance.

 

To retrieve your password:

 

Note: Required fields are indicated by an asterisk * to the right of the label and must be completed.

 

  1. Type your user name in the user name field.

 

  1. Click the forgot your pin link.

 

The security question currently associated to your user account is displayed.

 

  1. Type the answer to your security question in the answer field. Note icon Your security answer is the one that is currently associated to your user account. The field is not case-sensitive and does not allow spaces or special characters.

 

  1. Click the submit button.

 

The system compares your security answer to the one associated to your user account.

 

If...

Then...

The answer is correct...

The system displays your password.

The answer is incorrect...

The system displays an error message. Enter a valid answer or contact your System Administrator for assistance.

 

 

See Also