Changing Your PIN or Security Question

You can access the PIN Password Change page to change the PIN Password you use to log in to the system and/or change your security question.

 

PIN Change Requirements

You are required to change your PIN the first time you log in after your User account is set up or after a PIN reset by your System Administrator. You are also required to change your PIN every 180 days, with a seven-day grace period for making the change. When you attempt to log in under these circumstances, the system displays the PIN Change page to prompt you to change your PIN. If you do not change your PIN within the required time frame, the system locks your User account and you must contact your System Administrator to regain access.

Password Change Requirements

You are required to change your password the first time you log in after your User account is set up or after a password reset by your System Administrator. You are also required to change your password every 60 days, with a seven-day grace period for making the change. When you attempt to log in under these circumstances, the system displays the Password Change page to prompt you to change your password. If you do not change your password within the required time frame, the system locks your User account and you must contact your System Administrator to regain access.

PIN Creation Rules

The system prompts you to change your PIN:

 

 

PINs must meet the following requirements:

 

 

An example of a valid PIN is abcDef9. Do NOT use this example as your PIN.

Password Creation Rules

The system prompts you to change your password:

 

 

Passwords must meet the following requirements:

 

 

An example of a valid password is abcDef9. Do NOT use this example as your password.

Security

The system prompts you to establish a security question and answer the first time you log in after your User account is set up. The system uses your security question and answer to verify your identity if you forget your PIN Password and you attempt to retrieve it or your User account is locked and you request it be unlocked.

Account Locks

The system locks your user account if:

 

 

If you attempt to log in while your user account is locked, the system displays an error message. You will be required to enter your PIN and the email address associated to your user account. If the information is correct, you will be required to answer the security question associated to your user account. If your response matches the answer associated to your user account, the system assigns you a temporary PIN and sends you an email message containing a link to log in using the temporary PIN. You must log in with the temporary PIN within seven days of receipt and then change it or the PIN will expire and you will have to obtain a new temporary PIN.

Account Locks

The system locks your User account if:

 

 

System Administrators can also lock your User account. If your User account is locked, contact your System Administrator.

 

When you call to have your account unlocked, the System Administrator will ask you the security question associated to your account. If your verbal response matches the answer associated to your account, the system will assign you a temporary password and send you an email message containing a link to the temporary password. You must log in with the temporary password within seven days of receipt and then change it or the password will expire and you will have to obtain a new temporary password.

Tasks

To access the PIN Change page:

 

 

The PIN Change page is displayed.

To access the Password Change page:

 

 

The Password Change page is displayed.

 

To change your PIN:

 

Note: Required fields are indicated by an asterisk * to the right of the label and must be completed.

 

  1. Type the PIN you are currently using in the previous pin field.

 

  1. Type your new PIN in the new pin field.

 

  1. Retype your new PIN in the verify new pin field.

 

  1. Click the submit button.

 

The system compares the values in the new pin and verify new pin fields.

 

If...

Then...

The PINs match...

The system changes your PIN.

The PINs do not match...

The system displays an error message. Enter a valid PIN or contact your System Administrator for assistance.

To change your password:

 

Note: Required fields are indicated by an asterisk * to the right of the label and must be completed.

 

  1. Type the password you are currently using in the previous password field.

 

  1. Type your new password in the new password field.

 

  1. Retype your new password in the verify new password field.

 

  1. Click the submit button.

 

The system compares the values in the new password and verify new password fields.

 

If...

Then...

The passwords match...

The system changes your password.

The passwords do not match...

The system displays an error message. Enter a valid password or contact your System Administrator for assistance.

 

To change your security question:

 

Note: Required fields are indicated by an asterisk * to the right of the label and must be completed.

 

  1. Click the change prompt question link.

 

  1. Select a security question from the new security question drop-down list box.

 

  1. Type your answer in the answer field.

 

  1. Retype your answer in the verify answer field.

 

  1. Click the submit button.

 

The system compares the values in the answer and verify answer fields.

 

If...

Then...

The answers match...

The system changes your security question.

The answers do not match...

The system displays an error message. Enter a valid answer or contact your System Administrator for assistance.

 

See Also